'It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.'
has shared a statement addressing the situation, saying that she asked Ticketmaster “multiple times if they could handle this kind of demand and we were assured they could.” She said the situation “pissed me off” and added that it was “excruciating for me to just watch mistakes happen with no recourse.”
Her full statement appeared on her Instagram Stories: “Well. It goes without saying that I’m extremely protective of my fans. We’ve been doing this for decades together and over the years, I’ve brought so many elements of my career in house. I’ve done this SPECIFICALLY to improve the quality of my fans’ experience by doing it myself with my team who care as much about my fans as I do,” she wrote.
“There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward. I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could. It’s truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them.
“And to those who didn’t get tickets, all I can say is that my hope is to provide more opportunities for us to all get together and sing these songs. Thank you for wanting to be there. You have no idea how much that means.”Delays, skyrocketing prices and outright cancellations of ticket sales have turned the ticket-buying process for Swift’s highly anticipated tour into, causing Ticketmaster to cancel the public on-sale date for the tour, which was scheduled for Friday, Nov. 18.
Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled.
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