Nearly all airline customer service agents recently surveyed by the US government reported being verbally harassed by passengers and about 1 in 10 said passengers attempted to assault them in the last year
Washington Nearly all airline customer service agents recently surveyed by the government reported being verbally harassed by passengers and about 1 in 10 said passengers attempted to assault them in the last year.
The Government Accountability Office findings, published Tuesday, are from surveys earlier this year of more than 100 agents who find themselves on the front lines of dealing with agitated passengers at major hub airports. Roughly a third said they experienced other forms of agitation, including"passengers destroying property, taking video of agents, grabbing agents' identification badges, and stalking agents after work.
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