A new customer satisfaction study by J.D. Power sheds light into why more and more companies are adopting Tesla's charging standard car auto cars
. It doesn’t matter how good your vehicle is, if drivers can’t get recharge in public one fifth of the time., GM, Rivian, Volvo, and Polestar have all committed to adopting the NACS standard in the coming years. In addition, Hyundai, Stellantis, and VW have all hinted that they may also use the plug in North America.However, as more automakers use the charging network, it may become harder for Tesla to maintain its sterling reputation for charging reliability. J.D.
“This enables Tesla to control and test the compatibility between the vehicle hardware and software and the Supercharger hardware and software,” said Elizabeth Krear, vice president for EV practice for J.D. Power. Meanwhile, other electricity providers must deal with a variety of vehicles, all on different software that is. With the lack of public charging stations being one of the biggest challenges facing U.S. EV adoption, the move to put more vehicles on the largest network currently in operation is mainly being viewed as a positive one.
“If the Tesla user experience can be replicated for the non-Tesla EV users, then adoption of NACS by non-Tesla manufacturers could improve the overall charging experience and reliability. However, it remains to be measured,” Krear said. “In the short term, opening the nation’s largest fast-charging network to non-Tesla owners helps address one of the industry’s biggest challenges, which is making more public fast chargers available.
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