'They knew I was good at executing, but they wanted me to be thinking about 3 months from the present. When I improved at that, they wanted 6 months, then a year, then 3 years… The more senior I got, the further ahead I needed to be able to plan.'
TweetShareShare I’ve come to consider the concept of Strategic Thinking as an old friend. It alongside its buddy, Big Picture Thinking , can be seemingly elusive. These concepts repeatedly showed up during my annual performance reviews as an “Area for Development.” The path, however to acquiring these skills was unclear. I was supposed to understand these concepts intuitively, and once understood, I would then be SENIOR and capable of MORE. In other words, I needed this skill to be promoted.
2nd time: More Big Picture Thinking: In the past six months, Alana has taken a step back and applied her extraordinary problem solving skills to higher level problems. I encourage her to continue to apply this talent to many of the larger scale problems we face…As one of her teammates put it, “I know that her leadership and operational aptitude can be leveraged for the greater good of other teams as well.
But first, a story In 2011, I joined Google Fiber to run customer service and installs. I had not done this before — running customer support for start-up Internet provider — but I had gathered various theories and beliefs from internal and external experience and observations. So I talked my way into this job, and then I started planning how we would launch customer support for a still-being-built product.
An important corollary — I learned over time to imagine a future with fewer problems. As an operations person at heart, I can foresee the issues with any potential plan and immediately begin to mitigate problems. Unfortunately, mitigation also can reduce big ideas into smaller, less impressive ones. Now, when I’m in brainstorming mode, I explicitly turn off my inner naysayer. She can come back when we start planning the execution of a project where she’s more helpful.
Do you like corollaries? This is a time to remember, however, that perfect can be the enemy of good. My least favorite meeting is one where we’re discussing and re-discussing the exact wording in a mission statement. Get to a good 80% mark and agree to revisit tabled items as you go.
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