People in Northumberland say their temporary generators keep failing, two weeks after Storm Arwen.
Northern Powergrid has urged anyone still experiencing power outages to contact the company.
Those most affected for the longest periods will be due "well over £1,000" in compensation, he said, with the first payments being sent out next week.People will also be able to claim welfare support costs, with details on how to claim to be published on Friday. Storm Arwen caused major damage when it hit land on 26 November, with parts of Northumberland and County Durham worst affected.
"If the power goes off in the middle of night and someone has to get up, I'm waiting for the next bang of them falling over. It is not possible to keep people safe in pitch-black, even with a torch. It's almost harder now because you don't know if the power is going to be on or off." Meanwhile, one Northumberland family say they will be coping with the impact of Storm Arwen for months to come.
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