States are being inundated with record jobless claims and have scrambled to institute new policies, procedures and technology to manage the surge.
"We know there are many Californians who are really struggling to provide for their families because of the massive economic impact created by the coronavirus," said Sharon Hilliard, director of the state's Employment Development Department.
Many states have waived red tape, like eliminating one-week waiting periods and work-search requirements, to get benefits to people faster, which has contributed to a surge in traffic.laid-off Fort Lauderdale, Florida, resident Some states, like Michigan and New York, are asking people to file on certain days of the week depending on the first letter of their last name.Lisa McGoldrick, a resident of Fort Lauderdale, Florida, has tried applying for benefits online and by phone for hours every day since March 18.
Her hundreds of calls to the unemployment hotline have rung and gotten disconnected without a recorded prompt of any kind. She can't get past the login page of the state website, which keeps crashing or directing her to a certain phone number to call — which then restarts the loop.
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