Southwest Airlines pilots are preparing to picket as front-line employees at the airline complain of mismanagement, low staffing, scheduling chaos and a lack of food and hotels for pilots and flight attendants.
Amid a surge of unruly passengers, the airline says it won’t serve alcohol in the main cabin of flights until at least Jan. 18.
"We're being asked to work longer hours, more shifts and extended duty days. We get to the curb and at the end of the day, and we have no idea what hotel we're supposed to go to," Montgomery said."We have to wait for hours to call crew scheduling. There's no food in the hotel, so we're unable to get food. We're not able to get food with the long lines at the airport. So food is the major issue.
"Management's refusal to even attempt any of our solutions, or have any real discussion has led us to this point, we must accept that our efforts to improve efficiency and make Southwest Airlines more competitive have fallen on deaf ears, time and time again, because the company has made it clear that they are comfortable with the operation as managed," Murray said in a video to Southwest pilots Thursday morning.
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