Southwest Airlines is giving travelers who were caught in its surge of canceled flights over the holidays 25,000 frequent-flyer points. The airline says the points are worth more than $300 in flights
Travelers wait in line for Southwest Airlines luggage services to recover their luggage after major service interruptions at Midway International Airport on Dec. 27, 2022.January 3, 2023 10:00 PM ESTfeel a bit better about the airline by giving them 25,000 frequent-flyer points.Southwest included the offer in a letter — another apology for the meltdown — from CEO Bob Jordan.
“I know that no amount of apologies can undo your experience,” Jordan wrote. He added the airline is acting “with great urgency” to process refunds, return lost bags and handle requests for reimbursement of costs incurred by stranded travelers. Dallas-based Southwest canceled more than 15,000 flights between Dec. 22 and Dec. 30, according to tracking service FlightAware. The flight disruptions began with a winter storm that swept across the country. While other airlines recovered after a couple days, Southwest continued to struggle with crews and airplanes that were stranded far from where they were supposed to be.
Southwest said people booked on flights from Dec. 24 to Jan. 2 that were canceled or “significantly” delayed received the 25,000 points. It has not disclosed how many passengers were booked on those flights.
Brasil Últimas Notícias, Brasil Manchetes
Similar News:Você também pode ler notícias semelhantes a esta que coletamos de outras fontes de notícias.
Southwest Airlines: passengers and investors left out in the cold\n\t\t\tLet our global subject matter experts broaden your perspective with timely insights and opinions you\n\t\t\tcan’t find anywhere else.\n\t\t
Consulte Mais informação »
Salon thanks customers after Hairdresser of the Year winA winning hairdressing team has thanked its customers for all their support.
Consulte Mais informação »
Belfast power cut affecting thousands of customersA number of power cuts in part of East Belfast are currently affecting thousands of customers
Consulte Mais informação »
I tried substitute alcohol that gives you a buzz without the booze and it workedForget living on lime cordial or soda water, companies are now producing drinks that give you a buzz but without the alcohol 🥂 susiemesure gave it a go:
Consulte Mais informação »
Supermarkets are already selling Easter eggs - and we asked them whyMajor retailers including Tesco, Sainsbury's, Morrisons and Waitrose have launched Easter confectionary ranges, prompting social media posts of disbelief
Consulte Mais informação »