Dallas-based Southwest said it is giving about $300 in flight credits on top of reimbursements that are coming to passengers.
. Meanwhile, company officials have declined to put a price tag on the meltdown while it totals the damages and works through claims for reimbursement. The company’s meltdown in October 2021, when about 2,000 flights were nixed, cost the airline $75 million.and was able to get 99.1% of its passengers to their destination over the four-day weekend period.
The company said it could take a while to sort through requests for reimbursement, which includes costs like alternate flights, rental cars, hotels, food and other potential expenses. The company said it is not putting exact parameters on the refund policy and will examine each request on a case-by-case basis.Chief Commercial Officer Ryan Green said in a call with reporters last week
. “We are working as diligently as we can and automating as much of that as we can to process through those quickly. But it’s our goal to work through that as quickly as possible.” In the weeks and months ahead, Southwest will now have to prove to the traveling public that these kinds of issues won’t happen again and that it’s making the needed upgrades to its technology infrastructure, said analyst Chris Raite with Third Bridge.. Kyle Arnold is the aviation writer for The Dallas Morning News, covering airlines, air travel and the aerospace industry. He previously worked as a business journalist for the Orlando Sentinel, Tulsa World and The Monitor in McAllen.
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