Tuesday’s cancellations follow a full day of post-Christmas travel chaos, with 3,989 flights canceled on Monday – 2,909 of those being Southwest flights.
, with 3,989 flights canceled on Monday – 2,909 of those being Southwest flights. And Southwest’s Christmas struggles come amid a year of troubles for the airline industry. Over the summer, nearly a quarter of U.S. flights were delayed and thousands were canceled.
Friday was the worst day of this streak with 5,934 cancellations, while Thursday saw almost 2,700 cancellations.At the Southwest ticket counter at Hartsfield-Jackson Atlanta International Airport on Tuesday morning, long lines were already building up as travelers waited to try to rebook flights or make connections.
“We were fortunate, because we were in Fort Lauderdale – my family lives in the Tampa bay area so we were able to rent a car to go see my family for Christmas,” Jones said. “We’ve seen a lot of families who are sleeping on the floor, and it just breaks my heart.” “Agents can handle your reservation just like U.S.-based ones can, but there’s virtually no wait to get through.”Southwest spokesperson: “Take care of yourself...keep your receipts”
McVay said that the company’s first priority right now is safety. “We want to make sure that we operate these flights safely and that we have the flight crews that have legal and sufficient time to operate these flights,” he stated. An announcement made in the terminal prior to the news conference apologized to customers, and said the next available SWA seats are on Saturday, Dec. 31 and later. The agent said Southwest would be providing buses to area hotels and assured that “we will have sufficient rooms for all customers who are affected by this disruption.”The United State Department of Transportation issued a statement on Monday’s massive flight cancellations by Southwest Airlines, saying the agency is “concerned.
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