Flight cancellations wreak havoc on US airports
BBC News, Washington
Over 60% of the cancellations were from hard-hit Southwest Airlines, which called off over 2,500 flights. In a tweet on Monday, the US Department of Transportation said that it is "concerned by Southwest's unacceptable rate of cancellations and delays [and] reports of lack of prompt customer service."
With flight cancellations and delays continuing, thousands of passengers have been left at airports across the country as they attempt to re-book flights or make alternative travel arrangements. Passengers in locations including Denver, Chicago and Washington DC reported hours-long queues to speak to customer service representatives.
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