The winter storm that disrupted thousands of travel plans over the weekend has created an epic pile-on of flight cancellations for Southwest Airlines, leaving thousands of families stranded.
The airline canceled more than 1,600 flights on Sunday, and 1,300 each day last week on Thursday and Friday.
"This morning we got here at 4:30 for a 7:05 flight, we looked it up, and oh it had just been canceled," he said, gesturing to a line snaking in front of the Southwest service counter."It's a four- to five-hour line ... before they can get us on a flight — if they can get us on a flight," he said.
The company also blames a lack of technology."Part of what we're suffering is a lack of tools. We've talked an awful lot about modernizing the operation, and the need to do that," CEO Bob Jordan said in an internal message on Sunday that was reported by several media outlets and the flight attendants' union.
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