“I am so confused at this point, I don’t even know, after they do this fix, if I’ll still be billed correctly,” Xcel customer LaTrice B. said.
"historical customer energy use information was not saved in the exchange" of old smart meters to new smart meters for hundreds of customers on average monthly payments.
Earlier this month, Highlands Ranch customer Lorrie Grove revealed the letter she received in the mail from Xcel explaining the unexpected credit she would receive because of the error following the installation of her smart meter. “It’s never been that high before,” LaTrice said. “I did call them. And I mentioned that I saw your original news story, and I wanted to find out if there was a problem with my bill based on ‘historical data not being loaded.’ They indicated that I must have had incorrect information or the reporting was possibly not correct.” An Xcel spokesperson was unable to get information about LaTrice’s account Tuesday night after"Next with Kyle Clark" reached out to Xcel at 2:15 p.m.
In our story from earlier this month, the Xcel spokesperson said that if customers were underbilled, half of the amount would be forgiven.
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