The council was found to have caused the woman's son “distress and uncertainty” after getting debt collectors involved.
The Local Government and Social Care Ombudsman says the council caused the woman's son “distress and uncertainty”.Shropshire Council has apologised and reduced the amount owed after acknowledging it failed to update records of the man’s address and did not follow its own debt collection policy timescales.
The council found the direct debit had been cancelled in the June, and sent three invoices to the complainant for his mother’s outstanding fees. However the letters were sent to a previous address. In August 2021, the council instructed a debt enforcement agency and another letter was sent to the wrong address.He complained to the council, saying it was “distressing” to receive the call out of the blue.
The ombudsman said the council was at fault for not updating its records after it was informed of the son's change of address and dismissed claims that the pandemic was behind the delay, pointing out that the onset of the pandemic was 15 months after the woman’s death.
Brasil Últimas Notícias, Brasil Manchetes
Similar News:Você também pode ler notícias semelhantes a esta que coletamos de outras fontes de notícias.
Award-winning Shropshire brewery set to celebrate 30 years of successAn award-winning brewery – founded by a father and son team – is set to celebrate its 30th anniversary this year.
Consulte Mais informação »
Michelin-starred restaurant relocates from Birkenhead to ShropshireChef Marc Wilkinson says his restaurant Fraiche will move from Birkenhead this summer.
Consulte Mais informação »
Shropshire field being turned into orchard in bid to drive wildlife renewalA 10-acre field in Shropshire has been transformed into an apple orchard as part of a plan to create a new eco-habitat.
Consulte Mais informação »
Police alert over fake bank notes circulating in Shropshire townPolice have issued a warning over a number of fake notes circulating in a town.
Consulte Mais informação »
Shropshire's small music shops get spinning for Record Store DayWith Harry Styles mingling with Fleetwood Mac in the top five, the retro format is still clearly growing and showing little signs of slowing down.
Consulte Mais informação »
Independent Shropshire brewery reaches impressive milestoneAn independent Shropshire brewery is celebrating its 30th anniversary this year, marking three decades of impressive progress which has seen it grow from a small father and son operation to an award-winning brewery with a team of over 20 people.
Consulte Mais informação »