Service desk tech saved consultancy Capita from VPN meltdown, got a smack for it
's weekly column featuring readers' tales of being asked to show up and save the day.Readers usually ask us not to identify the scene of their adventures – but the On-Call inbox recently received a tale set at controversial consultancy Capita. As is usual the contributor asked not to be named, but was happy for us to mention his employer.
But a couple of years into his tenure, Terry got to work and"all of a sudden our phone switchboard started lighting up like a Christmas tree on steroids!"is not sure you can give steroids to a Christmas tree, but would not recommend trying it at home. "As one can imagine, things escalated quickly to the 'major incident team' while service delivery managers were bravely BSing angry customers to save their necks."
"At this point, our service desk was unceremoniously ousted from the troubleshooting effort, which was left in the hands of senior server engineers and the like," Terry told On-Call.
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