Bob Bell, from Edinburgh, started panicking after the 'phantom bill' came through on April 14 for his quarterly council tax bill - which he had already paid
A Scots pensioner feared enforcement officers were going to turn up at his home after a receiving a text from the council saying he hadn't paid his tax bill.
The service requires an 11-digit account number to make a payment - but Bob's letter from the council only had an eight-digit number. According to the council's instructions on how to pay your tax via phone, the number nine must be dialled before entering the eight digit account number, followed by the last two numbers of the year - in Bob's case, 23 for the year 2023.
"This time, though, I got a random text in the afternoon saying my bill has not been paid and if I did not pay, they would take necessary steps to retrieve the money. I went back in and looked at my bank statement which proved that I paid it last month. I filled in a complaint form after the council said they had sent my enquiry off to the relevant department."
"I don't know how many people are involved in this and struggling to understand it but it's frustrating not being able to get through on the phone. I thought it would be useful knowing how many other people are involved in this as I doubt I'm the only one.
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