The City’s database for homeless services has been unable to track available housing units for years, despite urgent calls to fix the problem, resulting in vacant units and longer wait times for people on the street.
In the struggle to help San Francisco’s 8,000 homeless people, fixing a database showing available units is just one of many issues, experts say.
HSH says it is working to fix the problem, and Hall and others give the department credit for transparency and diligence tacking monumental challenges. But the inability to address a lingering problem with long-term consequences must be overcome, experts say. And the ONE System’s “big picture” that Breed cited has never shown perhaps the most important aspect of addressing homelessness: Available housing units. In fact, the system can cause The City to lose sight of them.
Meanwhile, the computer system that The City calls “the single point of truth for information about San Francisco’s homeless housing portfolio” still does not show all the available housing units. The City’s data on housing vacancies cobbles together ONE System data with reports from housing providers that is not online.shows there were 852 vacant housing units for the homeless in January. Nearly a third of them, 293, were not in the ONE System.
At a Coalition on Homelessness press conference on March 2, Tina Collins, a case worker for the nonprofit Code Tenderloin said she signed up for services in the ONE System and, “When I went back nine months later, I wasn’t even in the system.” Hall, the housing provider frustrated by the ongoing ONE System issue, says “I’m very confident in the current HSH leadership” and Executive Director Shireen McSpadden.
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