The comprehensive rate hike — the first approved by the City Council in nearly 8 years — will cost the average single-family homeowner about $12 more each month
The city blames severe staffing shortages for investigations into unusual meter readings taking too long, forcing the city to suspend billing for many months.“We are not lazy people. We’re hardworking people, and we still cannot pay for all these [utilities],” said Maria Lopez, a delegate from the San Diego Workers Benefit Council, which represents thousands of low-income families.
“The frustration in this room is palpable,” said Councilmember Stephen Whitburn. “The situation that we’re in and what many San Diegans are experiencing around hold times and water bills just isn’t acceptable — but not fixing our pipes is not acceptable either.” However, many public commenters complained they were still having problems with the customer-service system.
Moreno was joined by Councilmembers Marni von Wilpert and Monica Montgomery Steppe in voting against the increase. The city faces ongoing litigation over its water tiers, which aim to reward customers who use less water with lower rates and penalize customers who use more with higher rates.
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