A source with close knowledge of the firm said there were widespread problems due to sickness and demand.
that it would keep on thousands of workers it had taken on in temporary positions given the record volumes of post it was delivering.
Terry Pullinger, deputy general secretary of postal at the CWU, wrote: "Trying to maintain a great public service throughout the pandemic has been incredibly difficult for everybody, especially whilst deploying major changes and considering the great annual challenge of the Christmas period pressure.'
The open letter also discusses ways to improve issues with recruitment - by using family and friend referrals, as well as advertising on social media, for example."We aim to deliver to all addresses we have mail for, six days a week. In a small number of local offices this may temporarily not be possible due to local issues such as Covid-related self-isolation, high levels of sick absence, resourcing, or other local factors.
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