This isn’t what we meant when we said workers shouldn’t experience customer abuse
said 62 percent of hospitality professionals in the U.S. said customers have become more demanding in the past year.
Lightspeed is a hospitality commerce platform, and its report says that the labor shortage these conditions have caused means, lucky for them, “automation technology is now necessary to fill the gaps and support a smaller staff.
It would be one thing if we had UBI and universal health care so workers could be a little freer to leave an abusive work environment, and employers would be pressured to provide more to workers than just “more than $0.” But until that happens, no, getting your coffee from an automated kiosk does not make you a champion of fair treatment in the workplace.Thanks for signing up!
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