OTTAWA — A multimillion\u002Ddollar contract between Ottawa and a private company around the provision of mental and physical health services for veterans is…
The contract had already been heavily criticized by the union representing Veterans Affairs Canada employees, including hundreds of case managers charged with helping the most ill and injured recover from their service-related wounds.We deliver the local news you need in these turbulent times on weekdays at 3 p.m.By clicking on the sign up button you consent to receive the above newsletter from Postmedia Network Inc.
PCVRS, which is a joint venture between Toronto-based private health-care company Lifemark Health Group and an Australian-owned job training firm known as WCG Services, referred questions to Veterans Affairs. The department also insists that the role of case managers, who are responsible for helping the most ill and injured veterans come up with and follow plans for successfully transitioning into civilian life, will remain largely unchanged.
Those include ongoing delays and backlogs in the processing of disability claims from veterans, the need for better training for health-care providers and Veterans Affairs staff, and gaps in benefits and services. The lack of information and understanding about the new arrangement has emerged as a common theme, with the union, veterans and health-care providers also complaining about a lack of consultation before the deal was drawn up.
While PCVRS has since asked her to join its network of health-care providers, which Veterans Affairs says includes 9,000 professionals in 600 clinics across the country, Henson said she has many unanswered questions and concerns. “We’re working with veterans. These people have complex trauma, and there’s not one trauma word in this document,” Henson told The Canadian Press.
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