Chrysler ranked last, behind Audi and Tesla, in J.D. Power study of new vehicle quality.
J.D. Power's annual Initial Quality Study is considered an important measure within the auto industry. The firm surveys thousands of new car owners and scores auto brands based on the number of problems reported per 100 vehicles within the first 90 days of ownership. Problems can range from sluggish smartphone connectivity to engine troubles and bad paint.The average number of problems per 100 vehicles stood at 162, a 2% improvement from the prior year.
The top problem reported by owners pertained to Android Auto or Apple CarPlay connectivity, which significantly worsened as automakers implemented new wirelessly connectivity for the phone mirroring features. It was the first time since 2011 that voice recognition was not the top problem in the study.Tesla isn't officially part of the study because it doesn't give J.D. Power access to customer data; the automakers' permission is legally required in 15 states. However, J.D.
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