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On April 14, after renting it out to guests for a month, the entire apartment flooded. She says that her guests"checked out early, no warning," and she soon found out why."I woke up on Friday, April 14th to the sound of dripping water. At first, I thought it was raining, but looking out my bedroom window, the sky was bright blue," she said in a now-viral post on"I jumped out of bed and ran into the hallway.
"I was aghast. This wasn't a broken lamp. It's a building that's 50% destroyed," Erika said."It was a multi-hundred thousand dollar, multi-month home destruction and rebuild project.""And what about that $3M Host AirCover Guarantee? What kind of support was this?" she said about Airbnb's advertised policy for hosts.To complicate matters, Erika was 12 weeks pregnant at the time and had another guest scheduled to check in.
It took"nearly 7 weeks" for the 3rd party to get a plumber to look at her toilet."He confirmed it was the clog and valve," she said. She was forced to pay him $375, because the plumber didn't believe that Airbnb would pay him.When she went back to Airbnb, they allegedly denied that baby wipes and feces were the issue.
"This week Airbnb offered me a 'final offer' of ~$31,000," she said."If you're following the math, that's 10% of my total out-of-pocket financial losses to date."
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