The public has 21 days to have their say about Avanti West Coast's plans to close its major ticket offices, including one at Glasgow Central.
A proposal released today on"the future of ticket retailing" and the public have just 21 days to take part in a consultation on the plans."Customer ambassadors" will take the place of traditional ticket office vendors to"provide advice and support on buying tickets and accessibility needs".
To support the transition, ticket offices at the affected Network Rail stations will remain open short-term for customers who have complicated ticket queries which cannot currently be dealt with online or at a TVM. Train companies will continue to engage constructively with unions at a local level to manage the outcome of the consultations and any subsequent transition.
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