Virgin Media O2 says rivals are 'swindling' customers by charging for phones that have been paid for.
But its rivals hit back, saying that they also offered such deals.
Vodafone said it was disappointed to see Virgin Media O2 "confusing consumers with incorrect information". They don't have to tell you the cheapest deal available to switch onto though, so it's worth contacting your provider or shopping around to get the cheapest deal. "They're right to kick up a fuss over this. These customers that are paying for handsets after contracts end are very lucrative for operators, which is why perhaps they've been so slow to move," he said.
Rocio Concha, director of policy and advocacy at Which?, said the cost of living crisis had thrown a spotlight on unfair practices in the telecoms industry, including overcharging and mid-contract price hikes.
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