Monday marks Day One of Phillip Eng’s new role as general manager of the embattled MBTA.
Phillip Eng is a transit veteran with four decades of experience. He takes over a system plagued with problems, but he says he's up to the challenge.
"This is probably the most important appointment I've had to make since I've become governor, and I say that knowing how desperate the public is for leadership and a turnaround here," Healey said.She noted that he's a commuter himself, even riding the T to Monday's announcement. According to his biography on the MTA's website, Eng led the LIRR during the railroad's"Forward program," a set of initiatives aimed at"improving service reliability and enhancing the customer experience." Eng oversaw the delivery of a $6 billion capital program to modernize and expand the railroad's infrastructure.
When he begins, Eng will face a multiple of challenges, including staffing shortages, project and maintenance delays and reduced speeds. To succeeed, said Brian Kane, the head of the MBTA Advisory Board, Eng will have to at least consider unpopular but necessary solutions like more shutdowns like the one ordered for the Orange Line last year.
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