Perspective: A wine bar customer wrote an expletive on a $300 check to protest a $6 service charge. The 2 percent service charge is to pay for employee health care.
So in looking for something that we can all agree on — maybe — as a universal New Year’s wine resolution, I settled on “Let’s just be nicer.”A few days before Christmas, Elli Benchimol, a leading D.C. wine maven for many years and owner of Apéro, a champagne-and-caviar-themed wine bar she opened in May in Georgetown,. A customer had objected to his bill: about $300 for some caviar, two entrees and a few glasses of wine for him and his date.
She got a lot of feedback, some supportive but much negative. Many people asked why she would highlight a charge to cover health insurance for her employees rather than simply raise her prices and not tell customers what they were paying for. It’s a cost of business, right?“That would be so disingenuous,” Benchimol told me. “It’s not something we’re required to do, but the industry should provide health benefits. I’ve been doing this for 27 years, and I was never offered health benefits.
Since opening, Apéro has explained the service and health charges on its website, on its menus and on Resy, an online reservation site, Benchimol said. Servers are trained to circle the charges on the tab and explain them — with eye contact — when presenting the bill to customers. Benchimol said a few malcontents have cussed her out about the charges and been asked not to return. Most people, however, have been supportive.Benchimol was not at Apéro the night Mr.
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