Perspective: Big Tech’s new business model is making you pay for security and basic customer service when you get hacked. That’s called a protection racket when mobsters do it.
This is bad because security and account service are not niche issues for Big Tech products. Frustration about regaining access to hacked Facebook and Instagram accounts is the No. 1 tech problem we hear about from readers at The Washington Post’s Help Desk.Meta’s notoriously bad account-recovery systems hurt people such as Jonathan Williams, 58, of Cocoa Beach, Fla., whoto Help Desk.
“It was like the perpetual motion machine of not being able to get anywhere. You cannot get a hold of a human,” he told me. “I have never had such a feeling of utter hopelessness in my life.” So what does Williams think about paying Facebook $12 per month to get a human? “I think that royally sucks,” he said. “They make ungodly amounts of money.” . It says the target audience for the service, coming to the United States in the coming months, is the creator or influencer community. Those people, it says, try to grow a large following and are at increased risk for impersonation attempts.
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