Pain never ebbs for family of Betty Ong, flight attendant who made first 9/11 alert.
But within minutes of takeoff, five hijackers on board had overtaken the cockpit and blasted mace into the cabin. Instead of heading southwest, the Boeing 767 turned toward New York City.
Then the line went silent as American Airlines Flight 11 crashed into the World Trade Center’s north tower, killing all 81 passengers and 11 crew members. At a memorial a month after the attacks, Harry Ong met a woman named Nydia Gonzalez, who told him she spoke with his sister moments before the plane crashed. Gonzalez, an American Airlines operations specialist, had taken the call from Flight 11 and recorded the 24-minute exchange.“We were floored,” he recalled. “We never heard about that from her friends and colleagues.”
Ong said Betty’s favorite pastime was shopping for vintage dolls. During her travels to Asia and Europe, he said, she bought first issues of Beanie Babies, Barbies and China dolls. After his sister died, Ong and his parents visited her apartment in the Boston suburbs and found box after box of stuffed animals. Some still remain with the family, untouched since their discovery.“It was so hard to open those boxes and give them away because they were a part of her,” he said.
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