A number of customers claim their usage has been miscalculated by the energy giant.
Ovo Energy customers have been hit with bills of up to £116,000 for a month's energy, the BBC has found.
"I spent hours several times a week on the phone in huge queues, often being disconnected after 40 to 60 minutes on hold," Ms Rosser said. Ms Nicholls is a single parent and she described the situation as a "constant source of stress and frustration". Brian and Ann Morris, a couple aged in their 80s, became Ovo customers in August 2022, after the company took over from SSE.
On her first Ovo bill, they said she had used £1,500 of energy in February, according to smart meter readings.
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