Strava has admitted it should have better communicated subscription price increases to users — says it's 'unacceptable' many first heard the news in media reports cycling
Strava has apologised to its users for"not providing enough information directly to our community" about the controversial subscription price rise of almost 30 per cent and insisted the"intention was not to hide these pricing changes".
In an effort to roll out pricing updates for our subscription, we made a mistake by not providing enough information directly to our community. We sincerely apologise for the confusion and concern this has caused many of our valued subscribers. Strava is fully committed to our community. This commitment means not allowing our subscribers to receive an automated email about changing subscription costs, or to read or hear about price change confusion elsewhere as that's unacceptable.
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