Opinion: San Diego holding back high water bills is a bad policy [Opinion]
” : The U-T revealed the San Diego Public Utilities Department withholds billing customers when water bills are unusually high. The apparent justification is to conduct an investigation to ensure that the spike is not due to an error on the department’s side. The problems with this policy are two-fold.
First, if the investigation finds the billing is justified, the customer receives a delayed payment statement that may be many times a typically monthly bill. More importantly though, an unusually high bill sent on the normal billing cycle is a signal to the customer that there may be a leak to be addressed. Absent a timely bill to alert the customer to the problem, that leak can go undetected the entire time, greatly worsening the customer’s costs .
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