When David Velez tried to open a bank account in Brazil, the process was so difficult he created a company to help fix the problem. Now he's the CEO of Nubank, a fully digital bank that's one of the most valuable startups in Latin America.
Updated 1806 GMT December 6, 2019When David Vélez walked into a Brazilian bank branch to open an account six years ago, he was appalled by the experience.
First, he had to check his bag in a locker outside. Next, he waited to pass through a security line manned by three armed guards. He sat there for 45 minutes and finally spoke to someone, who acted like they were doing him a favor by deigning to talk about opening an account. Then, he was sent off to make a phone call to bank employees elsewhere and was later forced to return to the bank a half-dozen times over the next four months.
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