Hundreds of call center workers who field questions on Affordable Care Act coverage plan to walk off the job Nov. 1, the first day of open enrollment.
The protesting workers are seeking a minimum wage of $25 per hour and at least 30 minutes of non-call time per shift, arguing that they are underpaid and need more time to "compose themselves" due to an increase in abusive callers since the pandemic began.
Maximus said employees who work eight hours can take two 15-minute rest breaks in addition to their half-hour lunch break. According to the release announcing the strike, one worker in Hattiesburg "was subjected to sexually explicit remarks by the same caller two days in a row" and "she reported the abusive caller to her supervisor but was told nothing could be done." The public relations firm ignored multiple requests from FOX Business to interview a worker.
"While we haven’t seen evidence of a growing trend in abusive or obscene calls, we have a very clear standard operating procedure to protect our employees when we occasionally receive such call," a Maximus spokesperson said."If a caller is persistently inappropriate or obscene or uses derogatory or disrespectful language, our employees are empowered to immediately end the call," they explained.
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