They offer a vital service
GP surgeries across Nottinghamshire say they have been making improvements after being criticised by inspectors. Five practices are currently rated 'inadequate' or 'requires improvement' following their latest visits by the Care Quality Commission - the independent regulator of health and adult social care in England.
Here is a list of the worst-performing GP practices, according to the CQC, and what they are doing to make improvements. "To answer phones more quickly we have recruited extra reception staff, and rolled out our Dr. iQ app which offers patients an alternative way to contact the team," said a spokesperson. "To care for our patients, we continue to expand our clinical team, with an additional nurse and healthcare assistant joining us recently. We know there is more to do, but we are confident our improvement plan will work.
Whilst the surgery remains 'inadequate' until the next full inspection, new practice manager Sintija MacQueen says she is confident the rating will improve. "We have applied all the learnings," she said. It also identified three breaches of regulations. However, the surgery was rated as good in three categories; effectiveness, care and responsiveness. The Health Care Complex declined to comment.
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