The city says approximately 28,000 water customers are not receiving bills as they investigate possible leaks. How you can check for leaks.
5:45 PM PDT August 17, 2023
Oftentimes, San Diego's water customers first learn of the issue when a bill finally does arrive, in some cases a process that could take over a year, and the city is asking for thousands, in some cases tens of thousands of dollars in water charges. As we work to get you answers, CBS 8 has some tips for customers who have not received their water bills, how to check for leaks, and who to call in case there is an issue with your water meter.
To make sure there is not a slow leak somewhere, mark the spot where the big hand on the meter is located. Return in 15 minutes or so and come back to make sure it has not moved. A spokesperson for the city of San Diego tells CBS 8 that there are a number of reasons for missing bills. Those reasons include potential leaks, reduced water usage, misbilling, and broken meters, among other causes.
"Due to staffing challenges, the Public Utilities Department is, unfortunately, unable to investigate each account immediately. We have also had staffing challenges in meter readings in 2023, resulting in more water usage estimates. We have made progress filling more of these positions recently, so a greater percentage of water meters are being read timely, meaning customers will be billed timely.
In an attempt to see just how long of a wait water customers are in store for, CBS 8 called the water department's customer service number and waited for nearly 45 minutes until finally getting connected with someone.
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