New study shows consumers want seamless multichannel e-commerce

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New study shows consumers want seamless multichannel e-commerce
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A new study from BRP shows the vast majority of consumers (82%) say they've researched and reviewed products online before making a purchase in-store:

This is an excerpt from a story delivered exclusively to Business Insider Intelligence E-Commerce Briefing subscribers.

Additionally, a strong majority of consumers say that they'd be likely to choose a retailer that provides inventory visibility across digital channels over one that doesn't.

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