Shoppers aren't happy about the fee
High street giant New Look has introduced a £1.99 charge for its shoppers, and fans of the fashion retailer aren't happy. New Look has followed in the footsteps of Next, Boohoo and Zara with the change.
“Therefore the offset is, by charging for return, we can keep our sales price lower and that is why we’ve introduced it.” A New Look spokesperson told The Mirror: “New Look has taken the decision to trial a £1.99 fee for postal returns. Another asked: "In your invoices say that returns are FREE and simple but inPost, Collect+ and Royal Mail come up at £1.99 in your website when processing a return. Why is this?" It comes after online shopping giant Boohoo started to charge customers to return items from July last year.
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