A new book by NYT's Emily Flitter dives deep into how the financial industry perpetuates the racial wealth gap in the U.S. — including relying heavily on 'trust and feelings' to assess customers.
Instead of sexual discrimination, she dug into the issue of racial bias in the industry for her new book "The White Wall." It's a perennially unaddressed and undercovered topic, she was told.Why it matters:
There are bank tellers making judgments, based on appearance, over whether or not customers' checks get cashed. Her examination of the insurance industry, typically undercovered in the business press, is eye-opening.
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