NBC 5 Responds stays hard at work, helping to solve your consumer issues. Here’s a recap of some recent successes.
Two AT&T customers contacted us after their items were either lost or stolen during return shipments, which delayed trade-in credits to their accounts. Shortly after contacting us for help, they both received promised bill credits totaling more than $1,200.
In a statement, AT&T said,"Our goal is to make the experience as simple as possible when customers need to return a device. We handle millions of returns a year without any issues. If there is ever a problem, we do our best to make it right."Save the shipping receipt and tracking number--just in case there is an issue with the return.You should contact your provider if the package does not show"received" or if credits don't appear in an appropriate amount of time.
As we approach the end of peak summer travel season, we wanted to highlight some airline issues tied to credits and reward points for canceled flights. The first case involved an American Airlines customer who used credits earned from a previously canceled flight. The new flight was also canceled, but the credits were not automatically returned.
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