More people are picking up takeout orders themselves to save money and dodge high Uber Eats and DoorDash delivery fees
High delivery fees appear to be prompting some people to stop ordering on the likes of Uber Eats and Doordash and collect their food instead.
"I think a lot of people are tightening their belts and saying, 'you know what, I'm just gonna go pick it up,'" he said."We're seeing a pivot of people who were doing the Uber Eats and the Grubhubs and the DoorDash actually come into the restaurants and just pick up their pizza because it's much more economical."
In contrast, online orders for pickup rose by 7% to account for 22% of the total in the 12 months to May at Dickey's, the largest barbecue franchise in the US with more than 500 outlets. Free delivery directly from the Dickey's website now made up 6% of sales, up by a fifth over the past year, Dickey added.
Third-party delivery services add fees that can push costs up significantly, especially on smaller orders.That means they can push diners to sign up to their loyalty program and send them marketing material to generate repeat orders. Margins are also typically higher for a restaurant when customers order this way.An individual-size deep dish cheese and tomato pizza on Pizzeria Uno's site, for example, costs $12.49 for collection from its restaurant in Revere, Massachusetts, plus tax of $0.
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