Microsoft debuts Dynamics 365 Copilot, where ERP and CRM meet AI
Microsoft has dosed its Dynamics 365 business apps with"AI capabilities" to help human workers delegate tedious tasks to machines.
Redmond's automation tools come in a preview form in a release called Dynamics 365 Copilot, a nod to the success of its GitHub subsidiary'sCopilot assistive code service. Microsoft sees automated content creation and algorithmically-driven behavior as a way to help employees using customer relationship management and enterprise resource planning systems avoid rote work.
"Copilot brings the power of next-generation AI capabilities and natural language processing to Dynamics 365, working alongside business professionals to help them create ideas and content faster, complete time-consuming tasks, and get insights and next best actions – just by describing what’s needed," explained Emily He, corporate VP of business applications marketing at Microsoft, in aHe describes Dynamics 365 Copilot as a way to help sales organizations be more productive.
Dynamics 365 Sales and Viva Sales can now write email responses to customers with a few clicks and summarize Teams meetings in Outlook. According to Microsoft, sales folks spend
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