As you are reading this, there are over 12 million people in the U.S. sitting in jail who haven’t been convicted of a crime. Stephanie Yim, Co-Founder and Head of Design at Good Call, is on a mission to change that.
focused on early legal intervention for the arrested in New York. The arrested and their loved ones can call 1-833-3-GOODCALL 24/7 and get connected to a free lawyer immediately. As a designer leading the organization, Yim is bent on ensuring that her organization keeps the community at the center of everything they build.
Also, growing up in the most diverse place in the world - Queens, New York - I was exposed to so many cultures and walks of life. I belonged to - not only my community - but the communities of my friends. As I got older, I learned of the intersecting systems of oppression that affect people based on their backgrounds. What keeps me motivated to do the work I do is driven by my desire to return the support and love I’ve experienced from these communities.
We learned that what people wanted most was immediate relief and support during an arrest. That was when we decided to create a hotline.Farley: Can you describe your tech nonprofit, Good Call?runs a free 24/7 arrest support hotline in NYC. In the case of an arrest, anyone or their loved ones can call 1-833-3-GOODCALL and be connected to a lawyer in under a minute.
From a product perspective, Good Call needs to be reliable, credible, and usable, since we’re asking people to trust us during arrest, especially because there is so much justified mistrust in the criminal justice space. We keep the community at the center of every part of the design process.
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