Californians with Medi-Cal coverage have not had to file to renew health services during the pandemic, but that changes in June.
"We are going to be reaching out in phases to our customers to ensure that, 'hey you should have received a packet and if you didn't receive a packet — contact us and give us your new address,'" said Alberto Banuelos, assistant director of San Diego County's Office of Regional Self-sufficiency.
"We feel comfortable that we have a good, strong marketing campaign to get the information out," he said.Californians could lose coverage because they do not qualify anymore or miss reapplying. Health plans and clinics are helping get the word out about the renewal process."We never want a patient to ever feel like they can't access services they need," said Victoriano Diaz, director of patient engagement and enrollment at Family Health Centers of San Diego.
"We want to make sure that patients are aware that there are different events that might affect their Medi-Cal," Diaz said."During COVID they might have gotten a new job or they might have moved and we want to make sure they're able to get their information. If they've moved that renewal) packet might go to the wrong address."hotline
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