Delivery data for 2021 from the USPS shows improvements in performance, but planned changes to delivery speeds and prices and a chaotic 2020 that pummeled the industry have experts, consumers and business owners concerned.
published last week shows that mail delivery had its strongest performance in the past year for most types of mail in the three months ending June 30. It’s a bounce back from the numbers during the pandemic’s first year, when service reached its lowest point in more than a decade.
“Service performance continued to improve, but that was based on a comparison with a year in which performance has declined substantially,” said James O’Rourke, a management professor at the University of Notre Dame who has tracked the USPS for more than a decade. “We’ve been doing this for years. No challenges, no problems, no misdoses, just everything like clockwork,” Walters said. “But over this past year, it just seems like something has been broken. A matter of maintaining good health is at stake.”
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