Roman Wharf Care Home was rated 'inadequate' after an inspection by the Care Quality Commission.
The Care Quality Commission said Roman Wharf Care Home had not improved since the last inspection and "continued to place people at risk of harm".The care home said it was working with the county council "to drive forward improvements".
Greg Reilly from the CQC said: "When we inspected Roman Wharf Care Home, it was concerning to see that areas we told leaders to improve last year still hadn't been done which continued to place people at risk of harm. "Incidents of alleged self-neglect, physical and verbal abuse had not been recorded, investigated, or reported to the local authority, and minimal support was given to people following an incident.
"Staff told us they felt the manager was supportive and honest about what was expected of them, and they felt comfortable approaching them with any concerns."
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