The entire Utah delegation sent a letter to Secretary of State Antony Blinken raising concerns about passport processing delays and asking his department to open a passport office in Salt Lake City.
"Salt Lake County meets the criteria in the legislation, and we implore you to prioritize resources and investment to meet the consular needs of citizens within and near this region," the letter says.Utah residents are waiting for hours on phone calls to passport offices, only to have their calls dropped, the letter says. The delegation also said constituents have received incorrect information and that their requests for in-person appointments have been ignored.
The State Department has recognized the problem, and is taking "positive steps," the letter says, "but more must be done." "These disruptions to our passport system are no longer special occurrences or tied to unique or emergency situations; the passport system is currently failing to keep up with normal demand for spring and summer travel plans," the letter says.
Residents' frustrations have led to case workers in their offices being overloaded by complaints, the lawmakers said. The State Department should prioritize giving residents of the Western Mountain region getter access to in-person passport services, the letter said.
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