Law enforcement officers are trained to go, go, go, but when it comes to answering mental health calls, they’re trained to slow down and engage.
Danny Herrera is part of the San Antonio Police Department’s mental health unit. He said every officer is trained to figure out what’s in front of them as they arrive.
It’s a different approach, but one the community has been asking for to safely end situations involving mental crisis calls. The majority of agencies in Bexar County have officers that have received 40 hours of crisis intervention. Each officer gets a refresher course every three years. “When it is a chronic person that is having an issue where maybe just that one time patrol cannot fix it and they need something where it’s an engagement from us over time, months, sometimes years, we will get a referral, an email from that patrol officer, and then it’ll be assigned to somebody in our unit,” he said. “From there, we will actually engage with these individuals to actually provide long-term stabilization. Sometimes you can’t resolve that call within that one time.
“The goal is for everyone to go home at the end of the day, not just them but the people they are helping, and to create trust and that’s really what it’s all about,” he said.
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