Ladbrokes have been branded ‘vultures’ after revealing a fee of £3 a month targeted at inactive users.
Ladbrokes have been branded ‘vultures’ after revealing an ‘inactive’ fee of £3 targeted at lapsed users.An email has been sent to people who have in the past registered for the Ladbrokes website but not used it in at least 14 months.Ladbrokes claim the charge is to cover ‘the operating cost’ of keeping accounts open – and have vowed to refund all customers who get in touch.
He added: ‘[I read] that my account’s been inactive and as of [Thursday] I’ll be [charged] a £3 inactivity monthly fee. That’s not right. ‘I don’t think anywhere else does that. If I don’t do my online shopping, I don’t think they’ll start charging me for not doing my online shopping.’Entain, a sports-betting and gaming group who own Ladbrokes, said refunds will be offered in full to all those affected by the £3 fee.A spokesperson from the organisation said: ‘Our principle objective is to repatriate money sitting in dormant inactive accounts to the customer and to close that account down if it is no longer active.
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