A review finds 'confusion' and 'fatigue' in the NHS response to pressures at Aberdeen Royal Infirmary.
The Aberdeen Royal Infirmary major incident came because of high demand, staffing pressures, bed blocking and the stacking of ambulances outside the building.
Confusion among staff initially as to whether a major incident had been called, and what that involved. The review concludes that it "came across quite clear that some staff are beginning to doubt the goodwill of their colleagues to respond to anything other than what they recognise as a spontaneous major incident".
Other health boards at the time were close to declaring major incidents as a result of similar pressures on their services.amid "grave concerns" over patient safety.A NHS Grampian spokeswoman said the major incident came at a time of "exceptional pressure". A debrief session with staff later established both the "positive and negative aspects of our response" with a view to learning from the event.
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